Order Cancellation


All order cancellations will be handled as per our Standard Cancellation Policy

Cancellation by Petswoof.com

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.

Cancellation by Customer

  • If you cancel your order before your product has shipped, we will refund the entire amount.
  • If the cancellation is after your product has shipped, you can do one of the following: 
  1. If your product has shipped but has not yet been delivered, contact Customer Support and inform them of the same
  2. If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.
  3. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.  If your return is approved, we will initiate a refund to your original method of payment, you will receive the credit within a certain amount of days, depending on your card issuer's policies.
  4. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Contact Us If you have any questions on how to return your item to us.